Privacy Policy & Terms

All policies, including our privacy terms and product terms and conditions, can be found below.

Our website address is: https://triline.net.au.

Triline is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.triline.net.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.
Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.
Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Triline will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

86 Sunderland Street, Derwent Park, Tas 7009

sales@triline.net.au   |   1300 239 206

Cookies

S D & H L Colledge (Triline) (“us”, “we”, or “our”) uses cookies, tracking pixels and related technologies on https://triline.net.au/ (the “Service”). By using the Service, you consent to the use of these cookies, tracking pixels and related technologies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How S D & H L Colledge (Triline) uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We may use cookies, pixels and related technologies for the following purposes:

  1. to enable certain functions of the Service
  2. to provide analytics and track how you use the site including gathering data via the use of Google Analytics. This includes the gathering of data for Google Analytics Demographics and Interest Reporting.
  3. to store your preferences
  4. to enable advertisements delivery including on Google, Facebook, Instagram and any of their partnering networks (including the Google Display Network). This includes ads using Google remarketing, search, display or video ads & Facebook/Instagram ads & re-targeting, as well as any behavioral/interest-based advertising. It also includes the use of Google Analytics data, including the Google Analytics Demographics and Interest reporting, for the purposes of displaying ads.

We may use both session and persistent cookies on the Service and we use different types of cookies to run the Service.

We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

 

For more information on how Google Analytics collects and processes data please view:  https://policies.google.com/technologies/partner-sites

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Third party vendors, including Google and Facebook, may use these third party cookies, web beacons and other storage technologies to collect or receive information from the Service (and elsewhere on the Internet) and use that data to provide measurement services and to serve ads, including ads based on past visits to the Service.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

You can also control the use of device identifiers by using your device settings: https://support.google.com/ads/answer/1660762#mob

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

  1. Lead Times
  • Cavity Sliders: 10–15 working days from receipt of signed confirmation sheets and/or full payment.
  • Doors: 20–25 working days from receipt of signed confirmation sheets and/or full payment. Lead times must be confirmed at time of ordering.
  • Custom Items: All other custom-made products require 20–25 working days. Lead times must be confirmed at time of ordering.

All lead times are estimates only and may vary based on production capacity, material availability, and order accuracy.

  1. Pricing, Validity & Rise and Fall
  • All prices are exclusive of GST.
  • Quotations are valid for 30 days from the date of issue.
  • Contracts or quotations exceeding 30 days are subject to rise and fall adjustments based on labour and material costs at the time of manufacture.
  • Prices outside the validity period may be subject to revision.
  • Doors are not included in the cavity frame price unless specifically listed.
  1. Order Confirmation & Customer Responsibility
  • The customer must thoroughly check all measurements and details on the quotation and confirmation sheets before accepting the order.
  • Triline will manufacture strictly to the sizes and specifications on the signed confirmation sheets unless advised in writing prior to order acceptance.
  • Custom orders cannot be altered or cancelled after 24 hours and must be paid in full.
  • Only the items listed on the Estimate will be supplied. Any additional items will be charged to the customer.
  • A 100% deposit and signed confirmation is required to proceed unless prior arrangements are made. Goods not paid in full will not be released.
  1. Claims, Returns & Re-Stocking Fees
  • No claims will be recognised after 7 days from receipt of product.
  • Standard (non-custom) items returned will attract a 20% re-stocking fee.
  • Custom-made items are non-returnable under any circumstances.
  • Returned goods must be in original, unused condition. Any freight or handling associated with returns is at the customer’s expense.
  1. Sliding Door Track Systems & Door Weight
  • It is the customer’s responsibility to provide accurate door construction details and nominate the expected door weight at the time of ordering.
  • Triline will specify and supply sliding door hardware based solely on the information provided by the customer.
  • Triline accepts no liability where:
    • the door weight exceeds the nominated weight,
    • the construction differs from what was advised, or
    • the door is incompatible with the selected hardware as a result.
  • Any replacement hardware, upgrades, or additional costs arising due to inaccurate or incomplete door weight information will be at the customer’s expense.
  • Triline will not be responsible for performance or failure of any sliding door system where the door weight exceeds the rated capacity of the hardware supplied.
  1. Product Suitability & Fit for Purpose

Triline makes no guarantee that the products supplied are suitable for your specific application unless expressly stated in writing. The customer is responsible for ensuring the selected product meets the requirements of their project or application.

  1. Storage, Handling & Site Conditions

Triline accepts no liability for damage to any product stored or installed in damp, moist, or freshly plastered environments, or where site conditions are unsuitable for timber products or hardware.

  1. Door Warp Allowances

Triline accepts no liability for warp within the following tolerances, in accordance with Australian Standard AS 2688 (1984 – Timber Doors):

  • Up to 5mm for doors up to 2100mm (h) × 920mm (w)
  • Up to 6mm for doors over 2100mm (h) × 920mm (w) and up to 2340mm (h) × 920mm (w)
  • Up to 8mm for doors up to 2340mm (h) × 1200mm (w)

Doors exceeding 2340mm (h) × 1200mm (w) are not guaranteed against warp.
“Warp” refers only to distortion within the door itself, not in relation to the jambs or frame.

  1. Warranty, Repairs & Replacements

Where an item is approved for repair or replacement under the Triline warranty, Triline’s liability is limited to:

  • repair to an unfinished state, or
  • replacement with an unfinished equivalent product.
  1. Timber Reveals

All timber reveals are supplied at 19mm thickness, and made from finger jointed hoop pine or American White Oak, unless otherwise specified in writing.

  1. General
  • Triline Standard Warranty and Product Specifications apply in full.
  • All errors and omissions excepted (E&OE).
  • Please quote your estimate or order number when proceeding, to ensure correct pricing and processing.

Triline Terms & Conditions

1. Inspection Upon Delivery

All door panels must be inspected upon delivery.

Any visible damage or defect must be reported within 30 days of receipt.

Claims made after 30 days or after installation will not be accepted.

2. Storage Requirements (AS 2688:2017 Compliant)

Doors must be stored flat on level supports, not on edge.

Store in a dry, well-ventilated area, out of direct sunlight and away from moisture.

Avoid storing doors in damp, humid or freshly plastered areas.

Do not leave doors on-site unsealed or exposed to weather.

3. Handling

Handle doors carefully to avoid knocks or edge damage.

Use clean gloves when handling to prevent surface contamination.

Transport securely with protection from weather.

4. Sealing and Painting (AS 2688:2017 Compliant)

Failure to follow these steps will void the warranty.

Doors must be sealed on all four edges and both faces within 7 days of delivery to site.

Use a waterproof sealer or undercoat that prevents moisture absorption or loss.

The bottom edge must be sealed with a waterproof undercoat before hanging.

Once installed, all remaining surfaces including the top edge must receive minimum 2 coats of waterproof paint, varnish, or approved sealer.

Water-based paints or diluted sealers DO NOT provide effective protection and are not acceptable.

Your painter and/or paint supplier must warrant the sealant used.

It is the owner’s responsibility to maintain the door’s sealed surfaces according to the paint manufacturer’s maintenance schedule.

5. Installation Guidelines

Doors must be installed plumb, square, and level using correct building practices.

Top and bottom clearances must allow for expansion as per manufacturer recommendations.

Pocket and sliding door systems require extra care: minimal clearances mean bowed doors may scrape or bind inside the cavity.

Do not install bowed or twisted doors.

6. Natural Variations

Variations in colour, texture, grain, and tone are natural characteristics of timber and not considered defects.

Visible joints or movement may occur due to environmental changes and are normal for timber products.

7. Moisture and Bowing

Doors exposed to moisture or unbalanced temperatures are at risk of bowing.

This includes doors stored or installed in unsealed areas or near moisture sources.

Bowing due to improper sealing, storage or installation is not covered under warranty.

8. Warranty Exclusions

Warranty is void if:

  • Door is not sealed within 7 days of delivery.
  • Incorrect sealers or coatings are used.
  • Improper storage or handling occurs.
  • The door is trimmed beyond manufacturer tolerance.
  • Doors are installed in extreme or unsuitable environments without appropriate finishing.
9. Responsibility

It is the builder’s or installer’s responsibility to ensure doors are stored, sealed, and installed correctly.

Responsibility for door condition transfers to the customer after delivery.

Please retain this document and refer to it when handling and installing our door panels.

If you have any questions, contact Triline prior to installation.